Qualitities of Effective Bots

Nicely done, list at the link is a good start when considering a Chatbot option for customer service.

Few important qualities of highly effective bots     By Juned Ahsan -   in CustomerThink

Bots are gaining popularity because they are effective in providing good customer experience. As bots never sleep you always have the door open for your customers i.e. 24×7, 365 days. Although businesses love bots, but often customers hate them due to legitimate reasons. The most common mistake bots do is that, they pretend to act like humans, and they miserably fail on it. Bots are not a replacement for humans irrespective of how good they are on natural language understanding and speaking. Bots help to provide a communication channel that is more available and more efficient for few well defined tasks.

As it is quite easy to create a bot these days, business jump to create one of their own. But most of them lack purpose and effectiveness. I would like to capture few important qualities of an highly effective bot. ... "