Decreasing errors, wait times, learning patterns to anticipate demand.
Automated Order Takers May Reshape Future of Drive-Through Restaurants
Medill Reports By Yixuan Xie
Three artificial intelligence (AI) companies are developing AI-powered voice assistants to improve order-taking at drive-through restaurants. Valyant AI has piloted one assistant to take breakfast orders at an eatery in Colorado, which experienced a 10% to 25% reduction in average wait time. Valyant AI CEO Rod Carpenter said, "While our AI is carrying on a conversation with the customer, the employees are listening to the exchange and actually preparing the food." Meanwhile, Encounter AI's assistant is designed to improve order accuracy, so food allergies and other potential problems are not overlooked; Encounter AI's Derrick Johnson said the AI's accuracy is continuously improving via machine learning. Meanwhile, the software firm Clinc hopes to augment the voice control capabilities of drive-through windows with its own AI, which learns from the different ways people order by analyzing sentence structure. .... "
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