Inclined to agree, with only the most difficult examples handed over to groups of human or specialty agents.
How will AI powered Customer service Help Take over Support? in MarutiTech Blog
Automation of services has picked up its fastest pace by now, giving users the much needed facility to fulfill their regular tasks. With advanced systems powered by automated solutions, users can now book a restaurant reservation, order a pizza, book a movie ticket, hotel room and even make a clinic appointment. Customer service industry is gaining much momentum especially due to disruption of Artificial Intelligence – a technological breakthrough that has taken almost every business industry by storm.
By transforming customer service interactions, AI-powered digital solutions are prepared to improve every aspect of your business including online customer experience, loyalty, brand reputation, preventive assistance and even generation of revenue streams. Digital market moguls project that by 2020 more than 85% of all customer support communications will be conducted without engaging any customer service representatives.
This blog delves into the subject a little more to convey how AI-powered customer service can possibly help customer support agents online. ... "
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