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What Really Helps Employees to Improve (It’s not Criticism) In Knowledge@Wharton
“The best employees are well-rounded individuals.”
“People can reliably rate others’ performance.”
It’s safe to say most HR professionals wouldn’t take issue with these basic tenets. But Marcus Buckingham flat-out calls them “lies.”
In fact, Buckingham defied much of HR’s accepted wisdom in his keynote at the recent Wharton People Analytics Conference. The head of people and performance research at ADP Research Institute and a bestselling author, he drew in part from his new book Nine Lies About Work: A Freethinking Leader’s Guide to the Real World, co-authored with Ashley Goodall, a senior vice president of leadership and team intelligence at Cisco.
Buckingham is perhaps best known as one of the founders of the strengths-based movement in HR, which holds that leaders should help people recognize and exploit their existing strengths rather than focus on remediating weaknesses. He authored the 2001 book Now, Discover Your Strengths (republished as StrengthsFinder) with the late Donald O. Clifton, a psychologist and former chair of Gallup. The book contains the Clifton Strengths Finder, a personal assessment test featuring over 30 “talent themes” to help people identify their strong points. The themes range from “Achiever” (having a constant drive for accomplishing things) to “Ideation” (being able to unite disparate ideas) to “Woo” (good at Winning Others Over). ..."
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