Watson Everywhere

Missed this part, a good overview of where IBM plans for Watson to be in the Future.   They will be a part of an AI Future.

Watson Anywhere: The Future
October 21, 2019 | Written by: Rob Thomas

Rob Thomas, General Manager, IBM Data and AI, at the IBM Data and AI Forum in Miami, Fla., Oct. 22, 2019, announcing key updates to Watson Anywhere. 

(Part 3 in a Series) There’s a paradox in the world of AI: While it’s the largest economic opportunity of our lifetime (estimated to contribute $16 trillion to GDP by 2030), enterprise adoption of AI was less than 4% in 2018. A recent Gartner survey said that the 4% in 2018 has now grown to 14% in 2019. But still, that is meager. This is for a variety of reasons: lack of skills, lack of tools, lack of confidence, etc. But the biggest issue is cultural.

For organizations that want to participate in this phase of innovation and wealth creation in technology, the most important thing is a beginner’s mindset; a willingness to try, and an acceptance of failure. Organizations should seek to do 100 AI experiments a year, knowing that more than 50% will fail. Many company cultures are not suited for that. A more typical approach is to rally around one big AI project, committing a lot of people, time and money. I do not advise that approach. AI is about mass experimentation, not one big project implementation. This ain’t ERP.

Fortune favors the bold. I believe that the trial and error all have gone through – and will continue to go through – is worth the positive outcomes. Not just because of the economic opportunity, but the potential to help businesses, consumers, and ultimately, the world in which we live. There will be more experimentation, more failures, more successes. And certainly, many changes to how we live and work. It is up to all of us to ensure that those changes are for the better.

I believe every human being on Earth will interact with Watson in some way – whether it’s accelerating the customer service they receive, augmenting the work they do, improving their retail experiences, providing medical insights to their caregivers, helping them to avoid food scarcity, or even ways that have not been conceived yet. Our ambition has not relaxed. IBM will continue to pioneer AI for all.

Why do I believe this? Because a crucial element for AI to succeed is trust. Companies must be confident that, despite issues of trial and error, they can ultimately trust AI to make meaningful connections and recommendations based on data. So, when it comes to AI, trust will be hugely important in determining which companies succeed and which ones will not. You can say many things about IBM, but I don’t believe anyone thinks IBM is not to be trusted. Our track record as an institution speaks for itself.

Consider our AI client product references. We have more public references in AI than any other company. And, note my choice of words: these are not custom services engagements as references. I’m talking about clients who are using the products that I describe in the first two posts, like Watson OpenScale, Assistant and AutoAI, to name a few. Now, in some instances, do clients hire IBM services (or the services of other systems integrators) to help? Absolutely. But Watson has moved well beyond custom services.

And as more of our clients tell their AI stories, they inspire others to consider, engage and experiment. I’m excited by the scope of adoption, especially across a variety of industries. So far, the most common use cases I see, by industry, are as follows:    .... "