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Thursday, October 24, 2019

Augmenting Business Productivity with Digital Workers

Like the idea of taking RPA methods are defined closer to the idea of augmenting AI.   In our experience this is where applications of AI tech worked best.   Links to an interview:

IBM aims to increase business productivity with ‘digital workers’  By Silvia Fregoni in SiliconAngle

There is no doubt that automation technology helps enterprises increase scale and productivity. But there is always room for improvement. To leverage business results with automation, IBM Corp. is increasingly focused on using AI in this process and, as part as of its Cloud Pak for Automation, has announced a new capability called “digital workers.”

“The idea is that you can leverage a digital workforce,” said Mike Gilfix (pictured), vice president of digital business automation at IBM. “You can manage them like people, they can work alongside your people, and they can help to free up your people to be much more productive.”

Gilfix spoke with Dave Vellante (@dvellante), host of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, during the IBM Data and AI Forum in Miami, Florida. They discussed new trends and challenges for business automation (see the full interview with transcript here). (* Disclosure below.)

To develop this new application, IBM has partnered with robotic process automation vendors. While RPA is more dedicated to repetitive and mundane tasks, digital workers can perform more critical and complex assignments, according to Gilfix.

“If you really look at where RPA is making its strides today, it is in data entry and sort of automation of input and data,” he explained. “The digital worker works just like a person does. It can sift through documents to find out what to take action on, help with decision-making processes, figure out when to act, how to prioritize work, and it can integrate into those people’s workflow.”  ... " 

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