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Wednesday, August 01, 2018

Consumer AI Concerns in Retail?

Not sure this is as big as they say.    Similar to privacy concerns,  if clear value is shown up front, people are willing to take some risk.

What can retailers do about consumer’s AI concerns?  in Retailwire.

While consumers are more aware of artificial intelligence (AI) through chatbots, voice assistants and intelligent homes, they’re also confused and wary about the technology.

An online survey of 2,000 consumers in the U.S. and U.K from FleishmanHillard found 45 percent either agree or strongly agree that the positive aspects of AI outweigh the negatives. Forty-nine percent agreed that AI is an “exciting and exhilarating topic” and automation will change lives and jobs for the better.

Only 31 percent of those surveyed, however, feel that they had already seen the benefits, and 40 percent had not seen a difference. Fifty-six percent further agreed that AI needs more regulation and restrictions. FleishmanHillard said that proper education may temper those concerns. Indeed, 53 percent of those surveyed agreed that education from businesses, government and academia about the role of AI in society needs to improve. .... " 

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