Voice based and AI assistant business services have been proposed for some time, we tested several. links to voice analysis and phone management. Here a new effort funded.
Enterprise Communications Startup Dialpad Raises $100M to Build Voice AI Business Service By Eric Hal Schwartz in Voicebot.ai
Business communications platform developer Dialpad has raised $100 million in a Series E funding round led by OMERS Growth Equity. The startup, best known for its UberConference messaging platform, provides cloud-based communications services as well as a growing number of AI-based features, including voice transcription and analytics for meetings and contact center interactions with customers. According to the company, the new capital puts the company’s valuation at $1.2 billion, with $425 million in funding total.
DIALPAD AI Though initially designed around its conferencing technology, Dialpad started building up its AI portfolio a couple of years ago after acquiring conference call transcription service TalkIQ. Dialpad’s new automatic notetaking feature, using natural language processing to flag action items and analyze sentiment, is now the foundation for Dialpad’s “Voice Intelligence” offerings. Dialpad now provides a range of analyses from phone calls, including live coaching for calls with customers and suggestions for improving productivity. For customers, Diapad can analyze their requests to connect their calls to the right person while providing real-time transcriptions of their messages. That includes using mobile devices, for which Dialpad recently acquired mobile video conference platform Highfive.
An increase in demand for cloud communications tools, and we are raising additional capital to meet this demand,” said Dialpad CEO Craig Walker said in a statement, “Users want a single platform to handle voice, video and messaging. They also want that platform to be smart; to do things like automate note-taking and provide real-time insights and answers in response to what’s happening on a call or meeting. We have invested in real-time speech recognition, natural language processing and voice analytics on a system that works anywhere, on any device.” ... '
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