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Monday, September 27, 2021

Growth of Amazon Connect

Brought to my attention, from BusinessWire   ...

AWS Shares New Business Momentum Milestones and Announces Three New Capabilities for Amazon Connect

Tens of thousands of AWS customers now using Amazon Connect to support more than 10 million contact center interactions every day  ...

SEATTLE--(BUSINESS WIRE)--Today at Enterprise Connect, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), shared new business momentum milestones and announced three new capabilities for Amazon Connect that improve contact center agent productivity and provide superior service by making customer interactions more effective, personal, and natural. AWS shared for the first time that tens of thousands of AWS customers are supporting more than 10 million contact center interactions a day on Amazon Connect, an easy-to-use, highly scalable, and cost-effective omnichannel cloud contact center solution. The new features announced today are designed to give agents the right information at the right time to answer customer questions faster, provide fast and secure caller authentication, and make communicating with customers easier and more efficient. To get started with Amazon Connect, visit aws.amazon.com/connect/.  ... ' 

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