Conversational AI

Conversation is the ultimate kind of collaboration.  It establishes, augments, supports and delivers intelligence.

The Impact and Ethics of Conversational Artificial Intelligence in InfoQ by Gillian Armstrong

Takeaways
As we use more natural interfaces with technology, like language, our relationship is shifting to one where we increasingly humanise them.

Improvements in natural language understanding and our changing relationship means we can use chatbots in ways we couldn’t before - both to augment human conversation and support, or indeed to replace it.

Advances in AI mean that our experience can increasingly be personalized as analysis of our physical, mental and emotional state through our conversation and voice become possible.

As technology provides more ambient and customised experiences we risk exposing large amounts of data, perhaps without intending to, that could be used to target us or sold to other companies for their use.

Those working in the Software Industry must understand and take responsibility for how we use Conversational AI and our user’s data.  .... "    (much more at the link)