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Sunday, September 13, 2020

Alexa and HIPAA

 Skill directions in healthcare.  Requirements are interesting.

Amazon Opens Applications for HIPAA-Eligible Alexa Skills
 Eric Hal Schwartz on September 11, 2020 at 1:00 pm

Amazon is expanding its HIPAA-compliant Alexa skill program, a year after it first debuted. Any interested voice app developer may now apply for the special certification proving the skill complies with the Health Insurance Portability and Accountability Act and with Amazon’s standards for those skills. As applying voice technology to healthcare becomes more popular, offering a guide toward HIPAA compliance could help position Amazon as a leader in the space.

Amazon unveiled its HIPAA-compliance program over a year ago. Six voice apps and the Alexa platform were certified by the government as safe to collect and distribute Protected Health Information (PHI) appropriately. Talkspace, Boston Children’s Hospital, and the others were all invited to participate in the program, and until now, it has remained an invite-only program. At the time, Amazon painted the limits as necessary to test and improve how the program would operate, including the release of an Alexa Skills Kit specifically for healthcare. T Developers must explain why they want the certification, how they will get people to find and use it, and how it will offer a “compelling experience” for users. Just technically complying with all of the guidelines is not enough, and Amazon has made it clear that not every application will be approved, regardless of a developer’s technical ability.  ... " 

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