Can Retail predict post pandemic? In the car today we discussed how drive through fast food will exist after pandemic. Two effects. Very large increase of drive-through during. But also a large number of new customers being trained in this new kind of shopping/eating. Our own experience: we had only very very rarely in many years, done drive through food, but then in pandemic had done it often. And would likely continue. Behaviors like this will persist. Delivery?
Whole Foods CEO does not think online grocery will remain the norm post-pandemic: 'Food is different'
Daniel Roberts, Editor-at-Large, Yahoo Finance, September 17, 2020
Amid the pandemic, big retail names like Walmart, Target, Dick’s Sporting Goods, Best Buy, and Chipotle have all highlighted the surge they’ve seen in online shopping (or in the case of food chains, mobile ordering) and curbside pickup. Online grocery ordering and fulfillment has seen the same trend: Coresight Research in May predicted online grocery sales will surge more than 40% in 2020, after growing 22% in 2019. (Online grocery was already big for Walmart before the pandemic: Walmart U.S. president Greg Foran told Yahoo Finance in June 2019 that online grocery was creating a “halo effect” on the rest of Walmart’s business.)
The question now is whether these trends will continue on the same breakneck pace once the pandemic is behind us.
Many analysts think it will, including McKinsey retail partner Sajal Kohli, who told Yahoo Finance that BOPIS (buy online, pick up in store) is “exceptionally sticky” and that consumers have “discovered this newfound convenience and they will actually stick to curbside.”
Whole Foods CEO John Mackey isn’t convinced that will be the case for grocery specifically. ... "
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