When bots do the negotiating, humans more likely to engage in deceptive techniques by University of Southern California
Recently computer scientists at USC Institute of Technologies (ICT) set out to assess under what conditions humans would employ deceptive negotiating tactics. Through a series of studies, they found that whether humans would embrace a range of deceptive and sneaky techniques was dependent both on the humans' prior negotiating experience in negotiating as well as whether virtual agents where employed to negotiate on their behalf. The findings stand in contrast to prior studies and show that when humans use intermediaries in the form of virtual agents, they feel more comfortable employing more deceptive techniques than they would normally use when negotiating for themselves
Lead author of the paper on these studies, Johnathan Mell, says, "We want to understand the conditions under which people act deceptively, in some cases purely by giving them an artificial intelligence agent that can do their dirty work for them."
Nowadays, virtual agents are employed nearly everywhere, from automated bidders on sites like eBay to virtual assistants on smart phones. One day, these agents could work on our behalf to negotiate the sale of a car, argue for a raise, or even resolve a legal dispute.
Mell, who conducted the research during his doctoral studies in computer science at USC, says, "Knowing how to design experiences and artificial agents which can act like some of the most devious among us is useful in learning how to combat those techniques in real life."
The researchers are eager to understand how these virtual agents or bots might do our bidding and to understand how humans behave when deploying these agents on their behalf. ... '
Paper is here: https://www.jair.org/index.php/jair/article/view/11924
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