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Wednesday, June 03, 2020

Lowe's Goes Virtual for Pro Home Improvement

Most intrigued about how the knowledge is being stored, delivered,utilized.      There are different levels of expertise embedded in 'Pro', so will this context be included?   Ultimately essentially.

Lowe’s ‘virtually’ goes on the job for home improvement pros   by George Anderson in Retailwire

Lowe’s is introducing a new tool that will enable carpenters, electricians, plumbers and other construction professionals to meet with customers to discuss projects without having to go to their homes.

Lowe’s for Pros JobSIGHT makes use of video, computer vision and augmented reality tech to help pros evaluate projects so they can provide quotes to consumers on a wide variety of repair and home improvement projects. Pros using the tool chat directly with homeowners and are able to conduct tasks, such as determining product serial numbers and product details. They can use an on-screen laser pointer and augmented reality quick-draw tools to work through the consultation with homeowners. When the virtual meeting is complete, pros receive a one-page summary including video and audio, hi-res photos and notes for follow-up.

Lowe’s is making Pros JobSIGHT free to trade professionals through Oct. 31. Those who sign up for the program also save five percent on the chain’s everyday prices and are eligible for zero-interest purchases using their business accounts with Lowe’s. Extended payment terms are also available.  ... '

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