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Friday, January 12, 2018

Business Process Modeling and Assistants

Would suggest that anyone looking at constructing serious assistants also look at understanding the underlying process that includes the assistant.    I am just now looking at IBM's offerings in this space at https://www.ibm.com/cloud/digital-process-automation   This is generically called BPM or Business Process Modeling.    Now often allied with RPA:  Robotic Process Automation.  We used other BPM systems as well.

Even if you don't go full board on using BPM, its often very useful to construct a simple flow chart or process chart to show how everything is meant to work together.    Use it to talk to owners, users or customers of the suggested assistant to get their input.   Can avoid  many problems of use, development and delivery. ...  Thoughts or experiences?

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