Interesting example in the HBR. How can it be translated to other goals in other industries?
How U.S. Health Care Got Safer by Focusing on the Patient Experience
Thomas H. Lee, MD ... "
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- Franz Dill
- Retired from Procter & Gamble after 27 years. Now consulting extensively. Background in mathematics, working on a wide variety of modeling, supply chain, analysis, expertise, business intelligence and social media applications.
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