Interesting goal. Length of a chat implies some engagement, but not necessarily value to the human involved. If the goal is to get a useful answer I want it to be short and without error. Scripting should do this, but has a high risk of an error that could lose your customer. Think and map process, and include risk of error. The big goal for Alexa is a nice, long chat, says Alexa's chief scientist
By Jefferson Graham ... .
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