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Monday, July 22, 2019

Wal-Mart Integrates Online and In-Store Teams

The direction of Wharton here seems to be first a kind of re-training, and also a means of understanding customers in multiple contexts.    Should be powerful to the extent that it works.

Walmart shakes things up, further integrating online and physical store teams  In Retailwire  by Tom Ryan with further expert comment.

In a move to better integrate its physical stores with its online enterprise, Walmart is combining both its supply chain and finance teams that work with its e-commerce site and stores. 

“Our customers want one, seamless Walmart experience,” wrote CEO Doug McMillon in an employee memo obtained by numerous news outlets. “Earning more of our customers’ business in food and consumables is foundational to our strategy, and, at the same time, we will expand our ability to serve them with general merchandise in stores and through our broad e-commerce assortment as we continue to invest and build our e-commerce business.” 

Greg Smith, current EVP of the U.S. supply chain, will head the new combined supply chain team. Nate Faust, currently leading e-commerce fulfillment, will transition to a new role.

Walmart U.S. CFO Michael Dastugue will oversee the combined finance team. Jeff Shotts, current e-commerce CFO, will lead Walmart’s U.S. marketplace business. Steve Schmitt, currently Sam’s Club CFO, will become the new U.S. e-commerce CFO, reporting to Mr. Dastugue.  .... "

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