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Friday, September 15, 2017

Oracle's Adaptive Intelligence for CX

Oracle is calling it adaptive intelligence, and is pushing it for better customer experience.

Oracle OpenWorld: Got Customers? Better Get AI For The Best Customer Experience    Linda Currey Post , Oracle in Forbes.

Better customer experiences will be a central topic at Oracle OpenWorld 2017, which takes place October 1 to 5 in San Francisco. Oracle experts, customers, and industry thought leaders will share how artificial intelligence (AI) technology is enhancing customer acquisition, retention, and loyalty by offering consumers the best possible interactions across all channels.

Oracle’s approach to AI, known as Adaptive Intelligence, combines several technologies, including data science, artificial intelligence, and machine learning. AI-powered systems can recognize images, understand language, learn from data, and emulate human intelligence.  Oracle’s recently introduced suite of Adaptive Intelligent applications is focused first on applying customer insights derived from AI to the transformation of customer experience, and will soon span the enterprise to include applications for finance, human resources, and supply chain management.   .... " 

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