Why Workplace by Facebook will win by Rob Castaneda. Interesting disconnect proposition:
" ... White collar was and still is head office. It is the center of control that tells the rest of a company what to do. I can recall countless times that we saw silly things happen in the warehouses and we all just laughed at “head office”. Conversely, getting a job in a head office meant that we would naturally look down at those working in the factories, warehouses and shopfronts. The blue collar folk were doing what we told them to, we were smart. If a metric wasn’t right - we should fire them and get someone else.
And here is where the disconnect is. Business has been broken because the head has been disconnected from the hands. ... ."
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