This piece mentions Byron Reeves research in UXMatters:
The 14 Characteristics of Polite Software, Part 1 By Awais Imran
With a list of 'polite' (human?) aspects of conversation. Are we polite? Do we expect software to be polite? We tried to make our bots informative, engaging, not argumentative. But polite was not mentioned. Never heard the term used with software. We expected: transparent, at least surface-logical and data-based, complete, useful...
People Treat New Media Like Real People
The Media Equation. Why is designing polite software important? In the 1990s, Stanford professors Byron Reeves and Clifford Nass conducted a number of experiments that proved people treat computers and new media just like they treat other people. They published their findings in The Media Equation. .... "
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