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Friday, June 09, 2017

Digital Pillars of Change

I taught a class at Columbia University on making change happen ....  This is a digital view:

Evolve Or Die: Why Digital Transformation Is More Important Than Ever  by Mike Bainbridge  

Digital transformation: The four pillars of change:
"Why is digital transformation so important and topical? Quite simply, if your organisation is not modernising then you'll be left behind, and the threat of disruption becomes very real." Here's a clear-eyed look at four pillars of change: customer experience, product digitization, employee engagement, and process optimization. .... "

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