Largely agree its all about the relatively mundane, though these capabilities must be carefully linked into the right processes and values.
How Companies are Using AI to Revolutionize the Customer Service Experience
By Haris Saeed in CustomerThink
Various companies are also taking advantage of artificial intelligence technology to improve their businesses in numerous ways — and many of those benefits are trickling down to consumers as well. Artificial intelligence is not always what one may imagine (for better and worse), thanks again to those sci-fi writers. AI is not necessarily used to create humanized robots, although that is a possibility, it is also used to dramatically improve processes within companies.
Machine learning is one aspect of AI that is most commonly used to enhance processes. As Chris Nicholson, co-founder and CEO of Skymind, described it on a recent TechEmergence podcast: “AI is just a box. Math and code. If this, then that. That is the simplest way to describe it.” So, don’t fear an AI takeover of humanity just yet. ... "
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