An important and expected part of human interactions is the 'continued conversation'. That is how we use information from previous conversations we have had with a person, or in a particular context, to interpret the current interaction. It minimizes the number of clarifying questions we may need to ask to make sure the right information is gathered to achieve some goal. We often can even anticipate the next question in this way.
Taking this even deeper, we build models of who we are interacting with, and adjust the conversation. What is the background of the person we are talking to? Do they understand at the right level based on their reactions, questions? Whats their history with this concept? We predict based on this model. No current assistants do this to any human degree.
Now Google Assistant is adding a limited form of this 'continued conversation' ability, rolling out this week. Apparently only in display systems.
Amazon Alexa added a similar approach last year. I tested it, and could not determine its value in naturally occurring interactions.
Google Assistant will soon be more conversational on smart displays
It will let you ask the AI follow-up questions without saying "Hey Google" over and over. By Mariella Moon, @mariella_moon in Engadget
Google is rolling out "continued conversation" to smart displays over the next few days, the company has confirmed to Android Central. The tech giant launched the feature for smart speakers last year in an effort to make conversations with Assistant feel more natural. It gives you a way to ask the voice AI follow-up questions without having to say "Hey, Google" over and over again. Now, that capability is coming to all Assistant-powered smart displays in the US set to English, including Google Home Hub and Lenovo Smart Clock. ... "
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