Not unexpected that we will see these kinds of capabilities to augment people in the workplace.
Digital workplace technologies promise a personal digital assistant for all employees PRNewswire
ISG Provider Lens™ Digital Workplace Archetype Report looks at how the services of 22 vendors fit into the business models of five types of clients
STAMFORD, Conn., March 7, 2019 /PRNewswire/ -- As enterprises move toward digital workplace technologies, all of their employees will be able to have their own personal digital assistants, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The ISG Provider Lens™ Digital Workplace Archetype Report sees enterprises adopting such virtual assistants, including advanced agents that can book meetings on behalf of employees or suggest product changes based on end-user chat sessions. Digital workplace technologies can also offer remote device support through augmented or virtual reality and can provide smart offices and meeting rooms, among other benefits.
"With digital and automation technologies, having a personal assistant is no longer a luxury that only senior executives can afford," said Esteban Herrera, partner and global leader of ISG Research.
"Modern digital workplace technologies provide every worker with a personal digital assistant that can take over mundane tasks to help the user explore value-added work and advance their careers."
In addition to automation, digital workplace technologies can assist enterprises with the consumerization of IT environments, the report said. Employees who have long used smartphones now expect cloud- and app-based services in the workplace, and automated solutions like chatbots connect with channels like Amazon Alexa, Microsoft Cortana and Google Assistant to provide a consumer-like experience at work. ...."
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