Samsung Advanced Appliances

Samsung Digital Showroom: Have always seen Samsung as a company that was destined to introduce the most advanced online home appliances.  We tested early versions in a smart home environment.   However, I have now had to directly utilize in-home advanced Samsung devices, and found that their methods, software and maintenance methods are less than ideal.  Smart home appliances need to be very robust in their capabilities, maintenance and being very foolproof.  Have not seen that with common Samsung appliances.  Why?