Remembering having this idea for interacting with people conversationally on a chatbot, but the technology was not even close then. And then also using the conversation to route to the write human or machine resource. It was Suggested that a 'context' map could be set up for a particular customer. The technology at the time could not support the possibility.
On Scoop.ai: Conversation Intelligence for Maximum Sales Conversion
Close more deals with AI-powered Conversation Analytics.
Because bottom of the Sales funnel is the moment of truth
Scoop mines insights from conversations to prioritize opportunities and coach reps
CRMs don’t fully capture the reasons behind a deal’s win or loss. The details are hidden in conversations a Sales rep has with customer. Scoop uses ML to uncover the critical elements of winning sales calls.
From DSSResources.com:
AI-powered conversational analytics platform, Scoop to help brands glean unique insights from all customer conversations
Scoop has been incubated by Netcore Solutions, a global Marketing Automation provider
NEW YORK, Aug. 28, 2019 /PRNewswire/ -- In a recent development that highlights how rep-customer interactions can be leveraged to gain market intelligence, Scoop, a Netcore incubated startup, has developed an AI-powered conversational analytics platform designed to help Inside Sales teams to maximize sales conversion optimization.
Scoop leverages machine learning to mine insights from customer conversations across voice, video, and text sources to discover sales opportunities. The insights gleaned by the AI can be utilized to coach sales representatives, helping them win more deals with more efficient conversations over time.
Conversations between a sales representative and a customer are a storehouse of valuable information that usually lies untapped. These conversations usually happen across channels and mediums. Scoop ensures that all the conversations are transcribed and searchable, which are then mined by ML algorithms to uncover unique market insights.
The platform provides a clear and timely view of customer intent, while revealing the gaps and strengths of the representatives. This information can thus be analyzed to prepare a personalized coaching plan, shared with each representative, to unravel the mystery of why deals are won or lost. Scoop aims to enable enterprises to leverage conversational analytics, understand the key problems and eventually skyrocket their conversions. .... "
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