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Thursday, September 19, 2019

Oracle Plans Voice Digital Assistant to Integrate with MS Teams

Of interest because this implies that this assistant will integrate with office features, like Microsoft Teams.   Below the introduction, much more in the article.  Am a user of teams so will be interested to see how this works together.

During its OpenWorld event this week, the company also unveiled plans to have its Digital Assistant integrate with Microsoft’s Teams collaboration platform.
     By Matthew Finnegan in Compterworld

Oracle has added AI voice commands to its Digital Assistant, offering users an alternative way to interact with its various business apps. The company on Tuesday also announced that the bot will integrate with Microsoft’s work stream collaboration platform, Teams. 

Oracle’s Digital Assistant was launched last year as an interface to its portfolio of enterprise software applications, which includes sales, marketing and human resource tools. The virtual assistant uses AI techniques such as machine learning and natural language processing and understanding to interpret user intent; it’s designed to automate processes such as expense approvals and meeting re-schedules.

The Digital Assistant was initially targeted at text interactions and embedded in various communication and collaboration tools such as Slack, WeChat and Facebook Messenger, as well as user websites and as a standalone mobile app. The most common use cases so far have  been customer service interactions, employee self-service for IT help desk issues, and interactions with Oracle’s enterprise resource planning systems, such as invoices, the company said.

The addition of a voice interface should broaden the appeal of the virtual assistant, said Suhas Uliyar, Oracle’s vice president of AI and Oracle Digital Assistant. “One of the things we are beginning to see in the field or have received feedback from customers on is the rise of voice in the enterprise,” he said. “People want to be able to speak to the chatbot or virtual assistant rather than type or tap.”  .... " 

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