Focusing on the Customer. We were quite advanced in our enterprise, so there is nothing very new here. But it is well stated. " ... Ask anyone what the “next big thing” in global logistics will be and guaranteed there will not be unanimous opinion. Nevertheless, there are several forward-moving ideas in motion, and nearly all of them do focus around the idea of a customer-centric supply chain that delivers the goods in ways that completely meet customer expectations.
In a majority of cases, this requires an intermodal approach to transportation. From a logistics standpoint — as well as an over-arching supply chain strategy — this approach can deliver quality and timeliness to customers, regardless of which channel they choose (e-commerce, brick and mortar store, etc.). ... "
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