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Thursday, May 21, 2020

Albertsons to Launch Virtual Assistant

Details of its use and depth will be of interest.

 So far, Albertsons has implemented the Nuance virtual assistant and live chat at its Vons supermarkets in Southern California.

Russell Redman 

With online grocery sales booming during the coronavirus pandemic, Albertsons Cos. is stepping up customer service with digital assistance technology from Nuance Communications.

Albertsons plans to deploy virtual assistant and live chat solutions from the Nuance Intelligent Engagement Platform to provide real-time support to customers shopping for their groceries online or via the retailer’s mobile apps, Burlington, Mass.-based Nuance said yesterday.
The artificial intelligence (AI)-powered application helps customers through their shopping experience and answers questions on how the delivery service works, item availability, online order tracking status, and store locations and hours, among other inquiries  .... "

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