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Monday, November 27, 2017

AVA Does Customer Service

As part of a look and conversation regarding conversational agents for both engagement, loyalty and enhanced customer service for Autodesk.  Does such a solution have to look like a human?   Note below Watson services are being tested to model customer sentiment.   Videos at the link.  Thanks to Walter Riker. 

This Chatbot Is Trying Hard To Look And Feel Like Us    In FastCompany

Modeled on a real person and equipped with a virtual “nervous system,” Autodesk’s AVA is built to be a font of empathy, no matter how mean a customer gets.without the nicotine/content.
Among the attributes credited for Apple’s famous customer loyalty is a network of stores where curious or frustrated consumers can meet the company face-to-face.

The 3D design software maker Autodesk is trying to achieve something similar online with a help service that allows people to interact with what sure looks like an actual human. The company says that next year it will introduce a new version of its Autodesk Virtual Agent (AVA) avatar, with an exceedingly lifelike face, voice, and set of “emotions” provided by a New Zealand AI and effects startup called Soul Machines. Born in February as a roughly sketched avatar on a chat interface, AVA’s CGI makeover will turn her into a hyper-detailed, 3D-rendered character–what Soul Machines calls a digital human. ... " 

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