Consumer Brands Using Chatbots

I have in the talked some of our efforts about using chatbots for consumer brands.  FastCompany more generally has an examination of current brands that use chatbots, including Sephora.  Good general design ideas and cautions.

Very Human Lessons From Three Brands That Use Chatbots To Talk To Customers ... Seamless interactions make for happier and more engaged users who want to keep coming back. ... "