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Thursday, April 16, 2015

More Robo Hotels, Robo Behavior

In the CACM:  Update on the use of robotics in hotels globally.    Have yet to see it personally.    A challenge we discussed:  " ... One of the challenges is building systems that people perceive as friendly. "The behavior component is critical to whether people accept robots or not," he explains. This includes mannerisms, speech, words, and visual displays on screens, as well as overall motion. Canosa says Savioke has focused on finding the right balance of interaction with guests and providing a level of politeness that humans demand. "It takes an incredible amount of work and learning to deliver the right level of interaction," he explains. So far, 95% of guests have rated the robot favorably. .... " 

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