I have had reason recently to re-examine the use of expert systems to understand and improve complex business processes. I have mentioned a package called Visirule in this blog a number of times. Those mentions also outline some of our enterprise experience with expert systems in the mid to late 80s. Some of these systems were used for years to make our processes more efficient. Visirule and other offerings of their company LPA deserves a look. See also a detailed powerpoint presentation on how it works. And a article on the visualization of process logic. And another related article.
I think it is time for use of Expert systems, combined with quantitative analytics and the availability of increasing amount of available data, to lead to better business solutions. Join me in this quest.
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