Rules of Exception: Adapting the Process

In ReadWriteWeb:   The way to address this is to have the process have the ability to adapt to changes.  That can and has been done.  It does not need AI,  just a flexible process:

"Sameer Patel of the Sovos Group wrote an excellent blog post on the way organizations tend to deal with exceptions to process.

"The sheer impracticality of channeling exceptions in any scalable way to get the right answers has plagued organizations for ever. Each exception requires a different set of experts or problem owners, some known but most unknown, and often spread across a global footprint at large organizations." ... "