Well done piece in HBR on implied rules of communications. Have they changed? Been made more important in hybrid times? Now that we have a dozen more ways to communicate. Below link to the broader article in Quester.
Did You Get My Slack/Email/Text? by Erica Dhawan in HBR
Summary. We are in the midst of a major transition from remote to hybrid work. As this shift is happening, it’s essential for managers to establish norms around digital communication with their teams. Having a detailed guide will help ensure that everyone on your team is on...more
Back when we were in the office, we all knew the unwritten rules of communication. If someone had large headphones on, they probably were focused on work, and didn’t want to be interrupted to gossip about the latest drama. Or if your team was about to have an important meeting with a client, you would quickly run through last-minute questions before walking into the room.
We all learned these communication norms by observing our colleagues. But now with the rapid shift to hybrid work there is a need to create new rules for digital communication. Somehow it seems that the more platforms we have at our disposal, the more complicated digital communication gets.
I published a research study with Quester this month called “The Digital Communication Crisis” to understand the challenges that we all face in workplace digital communication. Through a survey of almost 2,000 office workers, we found that over 70% experienced some form of unclear communication from their colleagues. This leads to the average employee wasting four hours per week on poor or confusing digital communications, which adds up to an average annual amount of $188 billion wasted across the American economy. ... '
(The additional stats in 'The Digital Communication Crisis', linked to above are interesting, and could help you redesign communications in your workplace. ")
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