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Wednesday, April 14, 2021

Google Duplex Now Available in 49 States

Noted this, have seen Duplex demonstrated, but never used it.  Concern rightly exists about its misuse.  I am sure that Google is thinking through regulatory issues in some detail.

Google’s AI reservation service Duplex is now available in 49 states  in AI News

Google has expanded its controversial AI reservation service Duplex to 49 states across the US.

Duplex will have to comply with privacy regulations which vary between states and – when it expands further outside the US – their national laws too.

Google says the rollout delay in the US was due to awaiting changes in legislation or the need to add features on a per-state basis. Some states, for example, require a call-back number.

The reservation service caused both awe and fear when it was announced in May 2018 for sounding eerily human-like – complete with the “ums” and “ahs” we often fail to avoid – raising concerns it could be used for automating criminal activities such as fraud. ... "

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