Back to still the biggest problem for assistant AI. How do we create and manage context rich, memory enabled conversations between people and machines? Here the claim it is not best done by developing all possible scripts, but about 'intent discovery'.
Nuance's AI uses real interactions to make chat bots smarter in Engadget by By Rachel England,
Project Pathfinder draws on human conversation, not service scripts.
"... Instead of using specially trained "conversation designers" to create dialog patterns, Project Pathfinder leverages machine learning and AI to read existing transcripts of conversations between human service agents and customers, and creates a new workflow based on that data. Using what Nuance calls "intent discovery," the system is able to build a comprehensive conversation map to build a visual representation of all the different avenues its customer service conversations take -- from first question to each follow-up-- to reveal the best paths to resolution, as well as unknown problem areas. ... "
More on Nuance Communications.
See their blog in Intent Discovery.
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