Thoughtful piece. I agree, what I saw in integrated bots last year was not impressive. Far to easy to get the results to be poor or even highjacked. Context integration and management will be necessary. Our own experiments saw this years ago. In FastCompany:
Will Bots Finally Start To Grow Up In 2017?
The bots we saw in 2016 were tantalizing, but they'll need another few years to begin to live up to expectations. ... "