The broader issues of how we automate is important. As methods like AI start to be inserted into the business process, clear choices will have to be explored, made and continually monitored and improved. A good article in McKinsey:
" ... Automation is happening, and it will bring substantial benefits to businesses and economies worldwide, but it won’t arrive overnight. A new McKinsey Global Institute report finds realizing automation’s full potential requires people and technology to work hand in hand. .... "