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Sunday, September 24, 2017

Designing Customer Experience: Woo, Wow and Win

Podcast

Authors Thomas A. Stewart and Patricia O'Connell talk about their book on designing the right customer experience.

Companies carefully craft the products they sell to customers, but rarely do they give the same thoughtfulness to designing what could be the most critical part of the sales process: customer experience. In the book, Woo, Wow, and Win: Service Design, Strategy and the Art of Customer Delight, authors Thomas A. Stewart and Patricia O’Connell show businesses how they can give customers positive “Ahhh” moments, instead of negative “Ow” experiences — all of which lead to “Aha” realizations by management. And pleasing the customer doesn’t mean always giving in to what they want. — Stewart, a former editor of the Harvard Business Review, and O’Connell, president of Aerten Consulting, talked to Knowledge@Wharton about these and other management insights in their book.

An edited transcript of the conversation follows. .... " 

IFTTT for Google Drive

I continue to watch the updates to IFTTT (IF This, Then That).  Which allows you to add rule like commands to examine streams of data and manipulate them.  They have just added a number of capabilities which let you work with Google business resources like GDrive and Gmail.   Its also an easy way get acquainted with the concept, and how IFTTT Applets can help.   Easy to set up:

Here is the latest

Google Drive
Google Drive lets you store and access your files anywhere — on the web, on your hard drive, or on the go. Applets let you send the most important information into your Google Drive, automatically. ....

Just testing now.

Communicating with a Language of Colors

Applications to communications, advertising, user interface?

Analyzing the language of color
Cognitive scientists find that people can more easily communicate warmer colors than cool ones.

(video)

Anne Trafton | MIT News Office 

" ... In a new study, MIT cognitive scientists have found that languages tend to divide the “warm” part of the color spectrum into more color words, such as orange, yellow, and red, compared to the “cooler” regions, which include blue and green. This pattern, which they found across more than 100 languages, may reflect the fact that most objects that stand out in a scene are warm-colored, while cooler colors such as green and blue tend to be found in backgrounds, the researchers say. ... " 

Cloud Dataprep by Google with Trifacta

Its all about the data and how you wrangle it.  Good links to TensorFlow?  Checking.

Google Launches Public Beta of Cloud Dataprep, Built in Collaboration With Trifacta

Google recently announced that Google Cloud Dataprep—the new managed data  wrangling service developed in collaboration with Trifacta—is now available in public beta. This service enables analysts and data scientists to visually explore and prepare data for analysis in seconds within the Google Cloud Platform.

Now that the Google Cloud Dataprep beta is open to the public, more companies can experience the benefits of Trifacta’s data preparation platform. From predictive transformation to interactive exploration, Trifacta’s  intuitive workflow has accelerated the data preparation process for Google Cloud Dataprep customers who have tried it out within private beta.   .... " 

Reusing Computer Code

Efficiency and using pretested and standardized code is useful.  Common data representations implied is also a good idea.

Automatic Code Reuse 

MIT News   By Larry Hardesty

Researchers at the Massachusetts Institute of Technology's Computer Science and Artificial Intelligence Laboratory have developed CodeCarbonCopy, a system enabling programmers to transplant code between programs. Programmers can choose the code from one program and an insertion point in a second program, and the system will automatically make the required changes to fit the code within its new context. CodeCarbonCopy is capable of translating "data representations" used by the donor and recipient programs because it automatically maps the donor's scheme onto the recipient's. The transplantation procedure starts with feeding both the donor and recipient the same input file, and then CodeCarbonCopy compares how the two programs process the file. Data representation mapping involves analyzing the exact values that both programs store in memory, and CodeCarbonCopy creates a set of representation-translation operations if it finds a systematic relationship between the values. The system was presented this month at the ACM Symposium on the Foundations of Software Engineering in Germany. .... " 

Loyalty and Retention

Good idea, with emphasis on good experience design to make this happen.

A Loyalty Program Becomes a Retention Hub
Written by Alex McEachern | @alexmcea

 .... Today’s top ecommerce sites are using retention to battle increasing digital marketing costs and stagnating growth. There are a number of retention tools at your disposal, but it can become tough to manage those tools. The solution is to use a loyalty program as a hub for your retention marketing tactics.  .... " 

Saturday, September 23, 2017

Drones in the Dark

Working with a company that does image analysis and photography with drones

Drones Can Almost See in the Dark 
University of Zurich
September 20, 2017

Researchers at the University of Zurich (UZH) in Switzerland and NCCR Robotics have taught flying drones to navigate with an eye-inspired camera, which could create a path toward operating in low-light conditions. The drones' event cameras do not need to capture full light on the entire retina to acquire a clear perception. The devices only note changes in brightness for each pixel, ensuring sharp vision even during fast motion or in low-light settings. The researchers also have designed software to efficiently process the cameras' output. "This research is the first of its kind in the fields of artificial intelligence and robotics, and will soon enable drones to fly autonomously and faster than ever, including in low-light environments," says UZH professor Davide Scaramuzza. He believes the software can function reliably outdoors, while noting, "our recent work has already demonstrated that combining a standard camera with an event-based camera improves the accuracy and reliability of the system." .... " 

SailFish Exchange for Data Curation

A clever idea.  A Pinterest for data.  Approach to data democratization.   From Booz Allen Hamilton
  .
Sailfish™ Exchange
Socially Charged Data Curation
Sailfish Exchange simplifies the data curation process. Using a social community, you can find, collect, and share your data sets. ...  "



IoT Earthquake Warning Network

Warning versus predicting.

Zizmos Continues Its Quest to Create an IoT Earthquake-Warning Network    By Tekla S. Perry

 A simulation of Zizmos' earthquake early warning system shows the progression of a temblor in the San Francisco Bay Area

A few smartphone users in the Mexico City area were running the Zizmos app, described below, when this week’s magnitude-7.1 earthquake struck, Zizmos founder Battalgazi Yildirim reports, but not enough to issue a warning, although Zizmos did register the shaking.

Yildirim says he’d like to be able to get 50 fixed sensors installed in Mexico City—enough to reliably give warnings of aftershocks. The design, however, is still at the prototype stage, so each costs about $500 to build. He only has 10 on hand to donate, and would need funding to produce 40 more and local volunteers to install them.

Meanwhile, since the Mexico City earthquake, he says, another 5,000 smartphone users around the world have started running the app.

I first met Battalgazi Yildirim two years ago. He had posted a request in my local online community: His startup, Zizmos, wanted volunteers willing to mount a sensor package inside their homes, preferably on a bearing wall, to test whether a network of cheap packages of electronics, based on the Android phone design and his algorithms, could give early warnings of earthquakes. He wasn’t looking to do long-term prediction, just 15 or 30 seconds—enough to allow people to grab their kids and move to the safest spot in their house. .... " 

Bots Scraping Data

Data scraping is not new.   Just much more convenient.  Was used to gather information about horse racing to leverage off track betting starting in the 18th century.   Just much more convenient these days.  When is data about some state of the world public?

Bots Are Scraping Your Data For Cash Amid Murky Laws And Ethics   by BJ Pangborn

LinkedIn says a startup that scrapes its user profiles is like a hacker. Resolving the issue may fall to the Supreme Court, but larger questions linger.

Is the data you share publicly on social networking sites like an announcement in a public place, where speech and information gathering are protected under the First Amendment? Or is it more like something uttered on private real estate, where the owner can prohibit trespassers as they wish?

That quandary recently emerged in a California courtroom, where two of the country’s most eminent constitutional lawyers squared off in a high-stakes battle between a data giant and a tiny startup.

For years, hiQ, a data mining company in San Francisco that helps employers predict which of their employees are thinking about jumping ship, built its business on the back of a valuable cache of data: public user profiles on the professional networking site LinkedIn.

Then in June, a year after Microsoft completed its $26.2 billion acquisition of LinkedIn—backed by its own data analytics ambitions—the happy if unofficial relationship came to an abrupt end when the startup received a letter ordering it to immediately stop scraping LinkedIn profiles. Suddenly, hiQ’s entire business model was in jeopardy. The startup devoted to helping employers keep talent would itself begin to shed it: The three-year-old company said it lost 10 of its 24 employees since LinkedIn blocked access.   ... "

Ford Using MS HoloLens for Car Design


Complex and cooperative design continues to be a place where augmented reality is likely to be valuable.

Ford Using Microsoft HoloLens For Car Design By Rebecca Hills-Duty in VR Focus.

HoloLens allows designers and engineers to prototype new cars faster and more cheaply.
Several businesses have been exploring the possibilities offered by Microsoft’s mixed reality (MR) headset. Several car manufacturers such as Volvo and Audi have been experimenting with augmented reality (AR) and MR, and now Ford is joining them.

Ford were already using the HoloLens in a limited capacity, but now the company is expanding its use after a pilot phase. Usually when designing a car, designers and artists will often start with simple pen and paper, then move on to crafting a solid 3D version using modelling clay. Designers and artists can now use HoloLens to adjust 3D models, taking into account real-world limitations and adjustments without needing to rebuild the model from scratch every time.

Designers and engineers can put an overlay over a currently existing car and prototype adjustments for the new model without needing to completing built it anew, or physically build every new prototype. Designers and engineers save a great deal of time and money be using this approach with the HoloLens. It also means that radical new ideas and concepts can be considered, and many more ideas tried out to find the perfect fit. .... " 

Friday, September 22, 2017

Anomaly Detection

A number of analytics sytems we worked with were essentially anomaly detection.  So this is close to home. In particular, that in almost all cases the systems need to be re-calibrated and re run over time.

In O'Reilly, Video:

" ... What may work for anomaly detection today may not work tomorrow. Master statistician Arun Kejariwal helps you understand why in this fascinating walk-through of modern anomaly detection systems - how the definition of “normal” changes as applications, platforms, infrastructure, and algorithms evolve; as well as recognizing the effect of context in what defines an anomaly.

Learn how you, your data, and your decision-making can keep from getting skewed in master statistician Arun Kejariwal's course from Safari on what works – and doesn't work - when building anomaly detection systems.  .... " 

Delivering Perishables to the Smart Home

We tested a number of solutions to perishable delivery in out smart home labs. Obviously this requires some expensive refitting of the home.

Walmart tests new delivery drop-off point — the customer’s fridge
By Deena M. Amato-McCoy

Walmart’s new grocery delivery program could give it a huge edge in the online ordering game.

The discount giant is testing a concept that will not only deliver fresh groceries, but also enable a delivery person to enter customers’ homes and put away perishables in their refrigerator. Walmart, which announced the news in a blog on its website, is partnering with August Home, a smart locks and smart home accessories provider, and same-day delivery company Deliv, to test the service.

Here’s how it works: Customers place their order online, and when the order is ready, a Deliv driver delivers it to the shopper’s home. If no one answers the doorbell, the driver enters a pre-authorized one-time passcode into a smart lock keypad installed beside the door. 

Customers receive a smartphone notification that the delivery is occurring, and they can monitor the delivery through home security cameras integrated with the August security app. Non-perishable items are left in the foyer, and fresh merchandise is placed into the shopper’s fridge. Once the Deliv associate leaves, the customer receives a notification confirming the delivery is complete and the door was automatically locked.

The concept is being tested among a handful of August Home customers in Silicon Valley. .... " 

Americans Loving Cooking?

As a long time amateur cook, found this very interesting.  Are the statistics shown right?   The aricle follows with an analysis of how this influences grocery choices.

The Grocery Industry Confronts a New Problem: Only 10% of Americans Love Cooking  by Eddie Yoon  In the HBR.

The supermarket and grocery business is likely to suffer strong headwinds in the future, due to long-term shifts in consumer behavior. Although many people don’t realize it yet, grocery shopping and cooking are in a long-term decline. They are shifting from a mass category, based on a daily activity, to a niche activity that a few people do only some of the time.

I’ve spent two decades consulting extensively for consumer packaged goods companies. Early in my career I gathered some data for a client on cooking. This research found that consumers fell into one of three groups: (1) people who love to cook, and cook often, (2) people who hate to cook, and avoid that activity by heating up convenience food or outsourcing their meals (by ordering out or dining in restaurants), and, finally, (3) people who like to cook sometimes, and do a mix of cooking and outsourcing, depending on the situation. At the time, the sizes of the three respective groups were about 15% who love to cook, 50% who hate to cook, and 35% who are so-so on the idea. ... " 

Personality Classification

Been examining various personality classifiers, starting with a project we did with the Watson Bluemix system.  Here is another, covered in some detail in  Datanami:   Deep Learning Reveals New Insights About People:

" ... Can a computer detect an author’s personality type, based only on a sample of his or her writing? Four researchers from Singapore and Mexico City sought to answer that question.

In their newly published study, the authors present a deep learning-based method that can figure out the psychological profiles of authors. They used a specially designed deep convolutional neural network. Their method analyzed various texts in order to identify the presence or absence of the Big Five personality traits. The full paper can be found in IEEE Intelligent Systems, a peer-reviewed academic journal. .... " 

Paper abstract and full text access.

See personality tag below for previous coverage of this topic.

B to B Sales and Consolidated Marketing Platforms

From CustomerThink

The Salesman’s Resurrection by AI Featured Column by CustomerThink Advisor!  by Thomas Wieberneit

The B2B salesperson is dead. .... Or so it is said.

There are scores of studies telling us that most of a customer’s buying process is already accomplished before a salesperson is even contacted and is merely allowed to make the transaction.
Forrester Research predicted in 2015 that 1 million US salespeople would lose their jobs to self-service and ecommerce by 2020. While they updated this report in March 2017 the statement largely stays the same.

The highly reputed Edelman Trust Barometer reveals in 2017 that trust in businesses declines and that “CEO credibility decreased the most, dropping to an all-time low”. Instead, people trust a person like themselves, or technical and academic experts most.

And the trust in experts is declining, too.

The Environment Has Changed

Today, enabled by technology, especially mobile devices, and social media, customers have a far higher reach than they had, say, in the 90’s. Today they can get a wealth of information online, via sources they trust. And they reach out for it, especially when it comes to products of low complexity. Especially for these products they can’t be bothered contacting a sales person at all but simply buy online.

Customers simply go through the process in their own time and at their own pace.

.... Towards a Consolidated Marketing Platform  driven by AI  ....  " 

Thursday, September 21, 2017

Streamlined Product Codes

Used to work with the GMA in our Innovation efforts.  Not in the business anymore,  but work ongoing is worth understanding as it interacts and communicates with consumers.

Watching a Good Idea on Streamlined Product Code Date Labels Become a Reality
By: Jim Flannery, Senior Executive Vice President, GMA and Mark Baum, Senior Vice President of Industry Relations, FMI

There is an undeniable satisfaction that comes with seeing a really good idea move from the realm of the imagined and into the concrete world of reality.  The grocery industry’s Product Code Date Labeling initiative – with its goal of helping consumers better understand and use produce date labels – is beginning to elicit that glow of gratification.

The problem? A myriad of different product date labels has left consumers confused on what to do with products in their homes. These package labels seek to provide important information about usage of products. However, product labels currently include a wide range of phrases such as Sell By, Best Before, Expires On, Use By, Best By, and Enjoy By. This varying phrases can confuse consumers and lead to disposal of food and products that are still fine to eat or use. .....  " 

GE on 3D Printing

Much more in the full article at the link.

A silent revolution: Avio Aero and Arcam’s relationship is built on additive manufacturing  by The Bike Shop

Less complexity, costs, waste and noise: additive manufacturing is the industry of the future and it’s already making history today.

Transformations that take several years and considerable time to bring about major changes are more commonly defined as progress, evolution or innovation. However, this does not deny their transformational nature: this comes to mind when considering what is happening today in the world’s largest industrial conglomerate, GE.

Just look at what is happening particularly in the technology known as additive manufacturing, also known as 3D printing. .... " 

Dynamical Machine Learning

Good piece, which combines process and sensors and IoT. Much more detail at the link. Reminds me comments made here before, about how we used classic process control in similar ways, and tried to link it to AI.  As long as it was a closed loop system, which few systems are, but if you can control the degree to which it is.  ..... There is the challenge and often the value in trying.

IoT Data Science & “DML” – match made in heaven?
By PG Madhavan  in DSC

DML stands for “Dynamical Machine Learning” (more in the book, “SYSTEMS Analytics for IoT Data Science”, 2017). This match is not surprising once you realize that DML & IoT are both based on the venerable Systems Theory. Let us dig deeper . . .

Consider IoT for industrial applications. A machine is instrumented with sensors, data are collected in real-time (or at intervals), communicated to the cloud where IoT Data Science techniques predict machine condition which results in an action, if necessary, such as repair action on the machine. This is a classic “closed-loop” system. The theory that abstracts and governs this closed-loop system is the subject matter of Systems Theory, an undergraduate engineering topic.

Systems Theory is broad and deep – in the past 70 or so years, a great body of work has been developed from deep theory to day-to-day applications such as GPS in your mobile phones, controlling massive chemical plants or Dreamliner airplanes. Systems Theory’s state-space model based methods allow you to describe, estimate/predict and control all parts of a closed-loop system. ... "

Solid State Cooling from SRI

Fascinating development reported in IEEE Spectrum.  Have long been a minor student of the physics of refrigeration,  will this development be practical for cooling or even refrigeration?   Also a mention of SRI, who we worked with over the years.  In fact SRI was long ago responsible for detergent innovations that we used and continue to leverage.    See SRI tag below for more mentions I have made, I will do a quick search of their work and report back.

" .... Can you imagine an electric cooler compact enough to fit in your pocket and flexible enough to wear? If not, think again because engineers at the University of California at Los Angeles and SRI International have one working: A 5-millimeter-thick device that is the world’s first solid-state cooler combining practicality, energy efficiency, and high performance. ...  "

Wednesday, September 20, 2017

Best Buy Banks on Smart Homes

A natural step forward, and a place to connect beyond entertainment.  Selection, design, installation, training, security ....  services come into play with devices and software.

Best Buy Banks on Smart Homes, Experiential Merchandising in Stores
By Adrianne Pasquarelli

In its quest to better connect with customers, Best Buy is focusing on connected living. At the Minneapolis-based retailer's Investor Day on Tuesday, its first in five years, executives laid out a new strategy of priorities and changes in its merchandising, training and marketing over the next three years.

Called Best Buy 2020, the plan is CEO Hubert Joly's second chapter in the growth plan he began in 2012, when he began transforming the 51-year-old retailer by zeroing in on the challenge of showrooming and opportunity in ecommerce.

Now, Joly is doubling down on smart homes, assisted living for seniors and in-home tech support. By the end of next month, the company plans to offer smart home shops and enhanced merchandising within all of its more than 1,000 stores. .... " 

Machines Learn to be Curious

Clever Machines Learn How to Be Curious 
Quanta Magazine  by John Pavlus

In Quanta.  Machines Learn to be Curious.
The University of California, Berkeley's Pulkit Agrawal is embedding curiosity, or intrinsic motivation, into artificial intelligence (AI) so machines can learn unfamiliar tasks more efficiently. "You can think of curiosity as a kind of reward, which the agent generates internally on its own, so that it can go explore more about its world," Agrawal says. His team at the Berkeley Artificial Intelligence Research Lab have developed a learning agent with an intrinsic curiosity module (ICM) so it can learn to play a video game. Their model is young children's innate curiosity in objects that surprise them, mimicked by the ICM's generation of an intrinsic reward signal defined by how mistaken the prediction model is. Agrawal says this reward for being surprised creates a feedback loop enabling the AI to correct its ignorance. The AI also translates visual input from raw pixels into an abstract version of reality, highlighting environmental features with the potential to affect the agent.   .... " 

AI Joins the Meeting

Attentive systems for meeting enhancements.

When AI Joins Your Meeting
By Rowan Trollope  

One of the best things about working at a company with Cisco’s resources is you get to blend fundamental technology research with macroeconomic trends. For example, the inevitable improvement of A.I. and collaboration technology, empowered by the global rise towards building distributed work teams, will lead to a revolution in how A.I. affects teamwork.  ... "

Coca Cola, AI and Big Data

The Amazing Ways Coca Cola Uses Artificial Intelligence And Big Data To Drive Success    By Bernard Marr 

" ... In fact, Coca Cola was one of the first globally-recognized brands outside of the IT market to speak about Big Data, when in 2012 their chief big data officer, Esat Sezer, said “Social media, mobile applications, cloud computing and e-commerce are combining to give companies like Coca-Cola an unprecedented toolset to change the way they approach IT. Behind all this, big data gives you the intelligence to cap it all off.”... 

More recently, Greg Chambers, global director of digital innovation, has said “AI is the foundation for everything we do. We create intelligent experiences. AI is the kernel that powers that experience.” ... ' 

Foot Traffic Counting

This company called Density was brought back to my attention for possible analysis.  we did this kind of analysis in the retail aisle.  (Their site at Density.io  no longer exists, leaving this here to state the problem)

" ... Density is, as the company’s website puts it so simply, a people counter. Like other startups that analyze foot traffic, Density is designed to let retailers, coffeeshops, co-working spaces and other places collect better data about how many customers pass through their doors.

In conversations at online forums, Density’s founders are candid about their belief that hardware sales are becoming a tough game. That’s why the company’s own device is both simple and free. It’s essentially just a pair of infrared sensors, with parallel beams crossing a doorway so it can count the people passing through and know whether each one is coming or going. Getting and installing the hardware costs nothing; Density makes its money through subscriptions to its data-analysis service. ... " 

Amazon Looking at Smart Glasses

Ultimately there will be non obtrusive, wearable communications devices in common use.

Report: Amazon is working on smart glasses powered by Alexa   in FastCompany

Amazon’s first wearable would tether wirelessly to a smartphone and look like a regular pair of glasses, avoiding the fashion pitfalls of Google Glass, reports the Financial Times. .... " 

Also in Technology Review.

Digital Factory Showing an Agile Way

Podcast on Digital Factory Model

Companies are beginning to use digital factories as incubators of more agile ways of working, often filtering the best attributes of the factory culture back to the larger organization.

A digital factory often calls for a whole new set of rules, including increased agility, new technology solutions, and cross-functional teams. Those differences have often spelled success for companies trying to develop and push out new digital capabilities quickly. In this episode of the McKinsey Podcast, senior partner Rohit Bhapkar and partner Joao Dias speak with McKinsey’s Barr Seitz about the challenges leaders might face in building digital factories and how to set themselves up for the best results. .... " 

Tuesday, September 19, 2017

Alexa Powered Lamp by GE


Had heard of this late last year, it is here:

GE's Sol lamp is the world's first Alexa-powered desk lamp, and it's brilliant  ... "

Amazon's Alexa voice assistant can no longer be contained to the company's Echo devices.

From smartwatches to Echo clones like the Eufy Genie, device makers are eager to integrate Alexa voice controls into everything imaginable. Late last year, GE announced the C by GE Sol, the world's first Alexa-powered smart LED lamp that requires no additional hardware or setup, and now it's finally available.

You plug it in, connect your Amazon account, and — boom — you're living in the future.  ... " 

Only $200 for preorder.

AI is Marketing Hype?

My team and I were involved in the last big hype cycle of AI.  We lost a large chunk of investment in the space.   So the question is a reasonable one.   What should we do?  How should we invest?

  There have been very big advances that we need to take note of, and use, but these have not launched us into an era of general artificial intelligence.  That remains in the future.   The applications of today are still narrow,  but clearly very valuable.    You cannot ignore them.  I am applying them now.  But it will need another jump forward to get real AI.  When?  I believe still decades away.

Is A.I. Just Marketing Hype?
Why are the big breakthroughs always five to 20 years in the future?   By Geoffrey James in Inc ....   "

Emergence of Practical Augmented Reality (AR)

I am a long time experimenter with the concept of AR in Business.  We experimented with very early (1980s) applications with specialized hardware.  For things like manufacturing line maintenance. Packaging analysis.   Applications were too cumbersome and narrow to be successful.  There was also a flurry of AR apps without extraordinary hardware assistance, also not very impressive for practical enterprise applications.

Now we are starting to see AR being embedded in real phones, with the potential for value beyond gaming. Below a list of ARKit enabled apps for the iPhone in IOS 11.  Beyond games.  Will be taking a look.

iOS 11 ARKit apps are appearing at the App Store
By Jonny Evans, Computerworld

Now that Apple has put reality distortion inside every iPhone, we’ll get to explore new realities with apps like these.   While Face ID may be capturing headlines, its Apple’s ARKit that will make a much bigger difference to iPhone user’s lives.

AR-ready apps set to launch

The company directed attention at gaming during its recent iPhone X launch, but entertainment apps are not all you should expect as the first ARKit-enabled apps appear.

Here are some of the first wave of AR-ready apps to be made available at the App Store around the launch of iOS 11. More are appearing rapidly at time of writing.  ... " 

Wal-Mart and in Aisle Checkout

Continue to follow the idea of in-aisle checkout, see my tag below.

Walmart deploying tech that lets in-store shoppers check out — on their own    By Deena M. Amano-MCCoy

Walmart is expanding the deployment of its Scan & Go mobile app, which is being tested in approximately 12 stores across Northwest Arkansas, Florida, Texas and Georgia. The chain is now rolling out the app for use in at least 10 additional locations in the Dallas-Fort Worth and Nashville markets. The stores will offer the solution by the end of the month, said Walmart spokesman Justin Rushing in an interview with Chain Store Age. .... " 

Nike Customizing Sneakers

Customization or perhaps late stage differentiation.  But note only for a limited time and place.  Plays to the current craze for fast delivery.  Adds a level of exclusiveness.  Discussion at the link too.

Nike customizes shoes for ‘sneakerheads’ in under an hour
 by Matthew Stern

Sneaker customization is a growing trend, one that appeals both to the fashion sense and the collector-mindedness of those shoe fanatics sometimes known as “sneakerheads.” Now Nike is offering a limited number of enthusiasts the chance to try out a new, fast form of customization technology.

Nike’s limited-time, invite-only event, called the Makers’ Experience, is taking place in the Nike By You Studio in New York, according to Engadget. Visitors choose from four possible packs of graphics and a few different color schemes to customize the upper portion of the shoe. They can also input custom text. The design is then projected onto a blank pair of sneakers the customer is wearing to demonstrate how the design will look. Once the final design is chosen, it takes an hour or less to create the final product. .... "


Constructing an Amazon Echo Skill via Java

How to construct an Amazon Echo Skill using Java    An introduction in Github.

Amazon, Robotics and Jobs

Amazon Just Showed Us What Really Happens When Robots Replace Jobs

They've already got 100,000 robots and are adding (a lot) more.
  
 By Lisa Calhoun   in Inc.  Video below. 

There are as many opinions about jobs and artificial intelligence as there are people who have them. A Vanguard global economist recently said AI will replace 1in 2 jobs. A new survey of AI researchers said most believe AI will outperform people at rote work like translating, surgery and transportation in 10 years. Fighting fire with fire, Google is offering a new AI job search. Marc Andreessen, founder at top venture capital firm Andreessen Horowitz, says humans have always been afraid whatever latest tech would take their jobs--and it's never happened. Meanwhile, some of the most automated factories in the country--like Tesla's gigafactory--can't hire fast enough because the demand for the product outpaces even well-automated labor.

Amazon is giving us the biggest real life case study about what happens when jobs--in this case, warehouse jobs--are replaced by robots. According to a recent New York Times article, Amazon has about 100,000 robots already. You can get a glimpse of what this looks like in this Youtube video of an Amazon fulfillment center .... " 

Monday, September 18, 2017

Open AI Framework by Microsoft and Facebook

From the Facebook research blog.  A further indication of the progress in standardizing how such systems should be built and maintained.   Would be useful to now compare this to work by Google in TensorFlow.   Is it comparable?

Facebook and Microsoft introduce new open ecosystem for interchangeable AI frameworks

By: Joaquin Quinonero Candela

Facebook and Microsoft are today introducing Open Neural Network Exchange (ONNX) format, a standard for representing deep learning models that enables models to be transferred between frameworks. ONNX is the first step toward an open ecosystem where AI developers can easily move between state-of-the-art tools and choose the combination that is best for them.

When developing learning models, engineers and researchers have many AI frameworks to choose from. At the outset of a project, developers have to choose features and commit to a framework. Many times, the features chosen when experimenting during research and development are different than the features desired for shipping to production. Many organizations are left without a good way to bridge the gap between these operating modes and have resorted to a range of creative workarounds to cope, such as requiring researchers work in the production system or translating models by hand.

We developed ONNX together with Microsoft to bridge this gap and to empower AI developers to choose the framework that fits the current stage of their project and easily switch between frameworks as the project evolves. Caffe2, PyTorch, and Cognitive Toolkit will all be releasing support for ONNX in September, which will allow models trained in one of these frameworks to be exported to another for inference. We invite the community to join the effort and support ONNX in their ecosystem. Enabling interoperability between different frameworks and streamlining the path from research to production will help increase the speed of innovation in the AI community. .... " 

Quartz Guide to AI

 Appears to be a guide useful for the non technical executive.   Good definition of terms at the end.  Intriguing view of the recent progress of AI and why companies care.  Reviewing.

Quartz Guide to AI    Don't Fear the AI ...

The Quartz guide to artificial intelligence: What is it, why is it important, and should we be afraid?
What is artificial intelligence? Why is it important? Why is everyone talking about it all of a sudden? If you skim online headlines, you’ll likely read about how AI is powering Amazon and Google’s virtual assistants, or how it’s taking all the jobs (debatable), but not a good explanation of what it is (or whether the robots are going to take over). We’re here to help with this living document, a plain-English guide to AI that will be updated and refined as the field evolves and important concepts emerge.  ... " 

Getting Design Tips from the Brain

Always interested in the choices made in bio mimicry of any kind.   The architecture will be key.

Computers Are Taking Design Cues From Human Brains 
The New York Times   By Cade Metz

Researchers are taking biological cues to remodel computing after the human brain to overcome the physical limits of semiconductors. "The existing [computing] approach is out of steam, and people are trying to re-architect the system," says former Stanford University president John Hennessy. Newer machines are no longer channeling all tasks through a single chip, but instead fragmenting them into smaller jobs distributed among farms of less power-consumptive, specialized chips. Former U.S. Defense Advanced Research Projects Agency program manager Gill Pratt expects an artificial intelligence "Cambrian explosion" to come from this trend, as the specialized low-power chips operate similarly to the brain. This architecture is yielding significant milestones, such as Microsoft's creation of a neural network with superior speech-recognition capability compared to people. Using graphics-processing units and specialized chips to respectively teach neural networks tasks and perform them could potentially help devices eventually accommodate more, and more complex, operations on their own.   ... ."   (May require Subscription) 

Interiew with Mobileye for Driverless

Getting the data right is the most important part.

Vision Sensors by Mobileye.  (Now part of Intel)    An interview.

" ... Though Google has become the US face of the driverless car movement, other companies have been developing similar technology for more than a decade. Mobileye is one of them, with a $10 billion valuation and a huge head start in a potentially enormous market. Professor David Yoffie discusses why a company many have never heard of will be a linchpin in the future of self-driving automobiles. ... " 

Google Expands Listening Research

A movement towards more voice driven assistance?  As a Google Home user I have not seen very much in changes there.   Still fairly narrowly applied.

How Google wants to build a world where every device is listening in TechRepublic   By Nick Heath

The firm is gathering speech samples from people across the globe, as part of a push to get simple voice recognition everywhere, paving the way for voice commands throughout our homes. ... " 

New Designs in Delivery Drones

How will these influence changes in the supply chain.
Designing Delivery Drones,   with video.

Odd Delivery Drone Design Carries Cargo While Keeping it Safe
By Dyllan Furnes in DigitalTrends

As delivery drones become more commonplace, this new design may help keep packages safe and secure on transit.

Researchers at EPFL have designed an origami-inspired delivery drone that could someday carry cargo, while keeping it safe in a cage along the way.

When unfurled, the drone can fly above buildings and traffic, while carrying a package up to 500 grams (a bit over one pound). When folded up, the drone is small enough to fit into a backpack.

Developed in EPFL’s Laboratory of Intelligent Systems, the delivery drone was designed to combine two functions. On one hand, the drone transports cargo; on the other hand, it serves as a protective packaging, acting like a resilient cage to keep cargo safe during its transit. .... " 

AI System Behavior

Teaching AI Systems to Behave Themselves
The New York Times  by Cade Metz

A small but growing community of artificial intelligence (AI) researchers is beginning to explore mathematical techniques that aim to prevent machines from demonstrating unexpected, unwanted, and harmful behavior. Safety concerns are growing as AI moves into online services, security devices, and robotics. Researchers at OpenAI are developing algorithms that can learn tasks through hours of trial and error while receiving regular guidance from human teachers. The researchers believe algorithms that combine human and machine instruction can help keep automated systems safe. OpenAI is working to build reinforcement-learning algorithms that accept human guidance to ensure that systems do not stray from assigned tasks. Some researchers in the field are working to ensure that systems do not make mistakes on their own, while others aim to prevent hackers and other bad actors from exploiting AI flaws.  ,,, " 

Podcast on Lego

Have followed Lego for years.  Both as a creative toy, and as a means to model more generally.

How Lego Can Rebuild Its Business

Wharton's David Robertson discusses what went wrong at Lego.

Danish toymaker Lego recently surprised its industry watchers when it announced plans to trim its 18,200-strong workforce by about 8% to shed about 1,400 jobs after seeing revenue drop for the first time in 13 years. Lego said revenue fell by 5% to Danish krone 14.9 billion (US$2.4 billion) in the first half of 2017 compared to the same period last year as sales weakened in mature markets such as the U.S. and parts of Europe. The drop is a shock for the toymaker, whose annual revenue nearly quintupled between 2007 and 2016 to DKK 37.9 billion (US$6 billion). But the warning signs were clear when revenue growth slowed from 25% in 2015 to 6% in 2016.

Lego said it would take steps to simplify operations that have become increasingly complex as a result of double-digit growth. “We have added complexity into the organization which now makes it harder for us to grow further,” said Lego chairman Jorgen Vig Knudstorp. “We have now pressed the reset-button for the entire group.” Lego will build a “smaller and less complex” organization to simplify its business model and reach more children. In some markets, Lego will clean up its inventories across its entire value chain. .... "