/* ---- Google Analytics Code Below */

Tuesday, March 16, 2021

Walgreens Automates Vaccine Scheduling with AI Bot

Interesting example here of integrating basic interactions and more complex data based decisions.   

Walgreens automates COVID-19 vaccine scheduling     By Dan Berthiaume - 03/10/2021 in Chainstorage

Walgreens is extending access to COVID-19 vaccine information and scheduling with an artificial intelligence (AI)-based bot.

The drugstore giant, which is receiving a weekly federal allocation of more than 480,000 vaccine doses for distribution across 26 U.S. states and jurisdictions, is now deploying an intelligent conversational voicebot from Nuance Communications. The voicebot will help customers schedule their COVID-19 vaccine appointments 24 hours a day, seven days a week, beyond Walgreens’ existing web-based vaccine portal.

Walgreens customers can now call 1-800-Walgreens or a Walgreens store and speak in English or Spanish to the Nuance voicebot to get answers to COVID-19 questions, confirm eligibility according to applicable guidelines, and schedule their vaccine appointments wherever vaccines are available. The Nuance solution also sends the customer an SMS text to confirm appointments after the call. ... '

No comments: