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Wednesday, August 19, 2020

Ivanti Panel discussion on Supporting Remote Service Work

Supporting Remote workforces for service desk applications.

Hi Franz,

2020 has been...interesting. IT teams had to do the impossible, supporting a completely remote workforce with very little notice. But they survived the craziness, finding ways to support their remote workers and create a smooth transition. Now as many offices are starting phased approaches back to the office, IT has a new to-do item on their list: figure out a way to support a hybrid workforce.  

We interviewed customers from KFC, Queensland University of Technology, and University of Southern Queensland to learn about their experience supporting a remote workforce and how they made this transition as seamless as possible. They also cover ways they kept their service desk up and running. Don't worry if you aren't on the service desk, this panel discussion covers many ways these IT departments kept afloat over the past few months. I hope this helps as you decide on the next steps for your IT team.

Dave Martinez

Senior Product Marketing Manager

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