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Friday, October 20, 2017

Wal-Mart on Voice Technology and AI

Wal-Mart commenting on voice tech an their work with Google on voice ordering.  Also notice the direct mention of AI as changing environment in the near future.  Appears Wal-Mart is involved here.   See also the expert comments in this piece. 

E-commerce chief expects Walmart to ‘crush it’ over next two years   by George Anderson in Retailwire

Bigger is better when it comes to online sales and operations. That was one of the messages delivered by Marc Lore, chief of Walmart’s e-commerce business in the U.S., at The Wall Street Journal’s D.Live technology conference earlier this week.

Mr. Lore said Walmart is reimagining what retail and e-commerce will look like in the years ahead and making investments on a wide scale to own that future.

“E-commerce is a scale game,” Mr. Lore told the Journal. “We’re looking at a lot of different things right now, everything, in every sector.” ....

The retailer has also engaged with Google to enable customers to order products by speaking to their Google Home device or a mobile phone that uses Google Assistant. Walmart’s customers will need to link their accounts with the retailer to Google Express to take advantage of voice ordering.

“People use it [voice activated tech] for weather, use it for transportation, a little bit of shopping,” Mr. Lore told CNET. “And I think many people are writing it off, saying it’s kind of clunky [or] I don’t think I’m going to shop that way.”

Mr. Lore does, however, see advancements in artificial intelligence over the next five to 10 years dramatically changing people’s attitudes about voice tech.  .... " 

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