Improving Application Support and Maintenance

In CIO:  A good overview on the topic, often done haphazardly.  " ... It is hardly surprising—given the overriding emphasis on creating new apps, supporting existing ones, and preventing future app problems—that nearly nine in 10 IT organizations complain that app prioritization is a challenge. Compounding this problem is the fact that many existing ASM systems are reactive and focus on fixing current problems, such as solving app incidents on a case-by-case basis, as opposed to being proactive and using an industrialized and consistent app solution.... "