Retired from Procter & Gamble after 27 years. Now consulting extensively. Background in mathematics, working on a wide variety of modeling, supply chain, analysis, expertise, business intelligence and social media applications.
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In Retailwire: Who owns the customer experience in retail? " ... Should the emerging CXO role — chief customer experiencer — own the customer experience in retail? If so, I think they'll have to dethrone the CMO. ... "
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