Collaborative Information Seeking

An abstract, but the challenge is interesting.  " ... Information searches based on expert-seeking technology can prove time-consuming or unsuccessful if search terms do not turn up extrinsic identifiers in profiles and saved documents. In many such cases, knowledge brokers function as "humans in the loop," providing intrinsic enterprise knowledge to mediate between information seekers and expert sources--a fact that future collaborative information-seeking system designs should take into account. .... "   Similar to what the company Zakta has been  attempting at the practical level for years.