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Wednesday, January 12, 2022

Business Process Analysis: When to Use

Yes, absolutely,  of anything significant, also for anything new or advanced like AI, or things that interact with people or have risky aspects.

Why a Business Process Analysis is critical before applying Automation

Simon Carter  in Towards Data Science

A Business Process Analysis is a powerful way to understand the health of various processes, and identify ways to improve their efficiency and effectiveness. In other words, it is about honest self-reflection to understand both what’s working, and what’s not.

Such an analysis enables process owners to understand the activities and people involved in the process, identify issues like delays, errors, or customer complaints, collect data about these issues, and then articulate plans and roadmaps for process improvements or enhancements.

It works best when applied to the right as-is process, because it can enable process owners to understand whether the process is meeting stated goals, and accordingly make sound judgements and decisions if it’s found to be sub-optimal. It’s also useful to use a Business Process Analysis before implementing any Automation to ensure that the process is both optimised and “automation-ready”.

However, there’s a common misconception among many companies, particularly those that are novices at such analyses and automation initiatives — that automation can help them magically “fix” broken processes.

It can’t.

This article explores why.

Business Process Analysis: Which Processes to Automate

Business Process Analysis tools such as flowcharts, process maps, gap analysis, and root cause analysis, along with automation technologies like Business Process Automation (BPA) and Robotic Process Automation (RPA) can help you find gaps and streamline many types of processes in areas like:  .... ' 

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