Personalizing Voice Skills

Now personalization is generally available, a small but useful aspect of voice interaction.

Personalize Your Alexa Experience with Voice Profiles (Generally Available)

By Mohit Mittal

We are excited to announce that the Alexa skill personalization capability is now generally available for the Alexa Skills Kit in all locales. Alexa developers can leverage voice profiles in custom skills, enabling their skill to respond based on the voice interacting with their skill. Customers create voice profiles through the Alexa companion app, and the skill then uses these profiles to reference who is talking. Now, you can create a personalized experience for different customers, so your skill can address preferences, remember settings, and differentiate between household members. Skills already utilizing this feature to deliver delightful, customized experiences to customers include Uber, Vodafone, 7-Minute Workout, and others.

Customize Your Skill Experience Based on Who Is Speaking

Now, your skill can determine who is speaking when customers engage naturally with your skill, no longer needing to switch between Alexa accounts to access individual preferences. Personalizing your skill experience can range from a friendly greeting to responses based on a customer’s likes, dislikes, interests, or account history. Use SSML and the alexa:name tag for Alexa to insert the user's name into a response, and then add a prompt with context, such as “Hi Jeff, welcome back. Would you like to order another ride to the airport?” If the customer changes the name in their profile through the Alexa app, it automatically changes in the greeting as well. ... "