Future of Chatbots

An extensive look at the technology and future.   True they will become very important.   I have seen the change already occurring markedly for low-level technical consults.  But maintaining them to keep up the right answers in context could lead to very large and brittle knowledge graphs.     The risk of giving wrong or incomplete information in context will have to be considered.   And the systems should also be watching the interaction to see when it might be best to pass the process off to a human,  who we need for the foreseeable future,  to make sure 'edge' cases, risky conditions, or strategic choices are properly addressed.

The future of Chatbots    Posted by Racheal Chapman in DSC

‘’By 2020, it is predicted that 85% of consumer interactions will be handled without a human agent’’

Chatbots in 2019 isn’t all about lessening your burden from repetitive tasks, it plays a huge role in lead generation as well. With the competition striking hotter each minute, your B2B brand requires an intelligent and supportive application that would speed up the way lead generation is being managed.

‘’35% of consumers want to see more companies using chatbots’’ which gives your brand the clear clarity that if you are still not investing your currency in chatbots, you might be lagging. The 2019 market has grown and will continue to grow with automated technologies that are making B2B businesses achieve lead generations much more quicker and convenient. 

Think of it in this way, you have a thousand leads to cater to and you need to not only divert your attention to the hot leads but also retain the existing leads which are also crucial to your business growth. Having an employee manually conducting this process can be tiresome and slow hence the growth of chatbots can make your life much easier.

From a marketing, sales and agent point of view, chatbots are the solution which will outsell other remaining tactics of client engagement much quicker ‘’67% of businesses believe that chatbots will outrun mobile apps within the next 5 years.’’   .... "